Returns and warranty

You have 30 days from receipt to return your order without giving a reason. The statutory period is 14 days; we think that is too short to stand a piece of furniture next to your van first.

The condition is that the item is unused, not assembled, and in its original packaging. Unpacking and looking at it is fine, of course — just as in a shop.

A frame profile that has been shortened. A front with holes drilled in it. A worktop with a cut-out sawn into it. Once you have used a tool, the piece is yours.

That is not obstinacy: such a part can no longer be sold, and we cut to size on order rather than from stock.

Email hallo@vanquarters.nl with your order number and which items you are returning. You get return instructions within one working day.

Return shipping is at your cost. By parcel that is a few tens of euros; on a pallet it can approach the cost of the outbound shipment — ask us if you are unsure.

We refund within fourteen days of receipt, by the same payment method.

On construction and material defects under normal use in a camper. If a weld breaks, a glued joint lets go or a panel cracks without an identifiable cause, we replace the part free of charge.

Not covered: damage from incorrect assembly, from overloading, from water or mould caused by insufficient ventilation in the van, and normal wear of hinges, runners and upholstery.

Send photos with a warranty claim. In nine cases out of ten we can see from the photo what is going on and a part goes in the post the same week.

Check the packaging on delivery. If you see damage, report it within two working days with photos of both the packaging and the item. Then we can claim it from the carrier and you need do nothing further.