Returns and warranty

You have 30 days from receipt to return your order without giving a reason. The statutory period is 14 days; we think that is too short to stand a piece of furniture next to your van first.

The condition is that the item is unused, not assembled, and in its original packaging. Unpacking and looking at it is fine, of course — just as in a shop.

Almost every return in this market has the same two causes: it just does not fit, or the colour turns out different from what you pictured. Both can be settled beforehand, and that is a great deal cheaper for you than sending a pallet back and forth.

Unsure about the colour? Order the sample kit with all the decors first. We credit that amount against your order, so if you buy afterwards it has cost you nothing.

Unsure about the size? Measure your van with our measuring book, or let us do it with the measuring service — that amount is credited too. And we call you before we start cutting if something looks wrong: we do not begin until you agree.

If you are still off, tell us before you start assembling. A return then costs you the freight only, and no loss of value.

Unpacking, looking and trying it in place is always fine and costs you nothing — it is exactly what you would do in a shop.

Going further is allowed too, but then you pay for the loss of value. An assembled cabinet that has to come apart again is a few tens of euros of work. A shortened profile, a drilled front or a worktop with a cut-out can no longer be sold; that costs the full value of the part. We work it out honestly and send you the calculation before we refund.

This is not a trick to avoid returns — the right of withdrawal always stands. It is the reason to check your parcel first and reach for the drill second.

Email info@vanquarters.com with your order number and which items you are returning. You get return instructions within one working day.

Return shipping is at your cost. By parcel that is a few tens of euros; on a pallet it can approach the cost of the outbound shipment — ask us if you are unsure.

We refund within fourteen days of receipt, by the same payment method.

On construction and material defects under normal use in a camper. If a weld breaks, a glued joint lets go or a panel cracks without an identifiable cause, we replace the part free of charge.

Not covered: damage from incorrect assembly, from overloading, from water or mould caused by insufficient ventilation in the van, and normal wear of hinges, runners and upholstery.

Send photos with a warranty claim. In nine cases out of ten we can see from the photo what is going on and a part goes in the post the same week.

This warranty comes on top of your statutory rights and does not limit them. You are always entitled to goods that conform to the contract; if something is wrong you can rely on that, also after these five years have passed.

A construction drawing is a digital product. At checkout we ask you explicitly whether you want it immediately, and whether you accept that you lose your right of withdrawal once delivery begins. If you tick that, the order can no longer be cancelled after delivery — that is how the law works, and it applies to every seller of digital files.

If you leave it unticked you can still order: we then deliver only after the 14-day cooling-off period has passed. Let us know and we will hold it for you.

This applies to the drawings only. For all furniture and parts you keep the full cooling-off period described above.

Check the packaging on delivery. If you see damage, report it within two working days with photos of both the packaging and the item. Then we can claim it from the carrier and you need do nothing further.